Billing Liaison

Job Description

The Billing Liaison works directly with the physician enterprise central business office staff, corporate scheduling physician office liaison, and physician enterprise leadership and staff to resolve issues. This position assists with improving processes at practice locations to improve revenue cycle outcomes. This position will research, track, present findings, provide education, and maintain ongoing monitoring of improvement of revenue cycle initiatives within practices. This position will work closely with corporate marketing to update and maintain all revenue cycle information for ebaptisthhealth.org website, including policy and regulatory updates.

Responsibilities

What you will do

• Responsible for knowing all receptionists, pre-certification and patient financial counselor job duties as well as performing these on a daily basis.
• Knowledgeable of understanding and compliance with Baptist Health Care Physician Enterprise policies and procedures.
• Knowledge of all payer authorization requirements.
• Assist in developing policies and procedures to better the process with management.
• Works directly with patients, providers and staff problems accounts and/or issues. Resolves issues timely.
• Researches all controllable denials and communicate findings to appropriate personnel to prevent errors in the future and identify trends.
• Conduct bank bag audits on a monthly basis.
• Oversees communication with hospital staff to ensure proper notification is obtained for procedures done on an inpatient basis.
• Works directly with individual practices revenue cycle outcomes by identifying trends, improve processes and communicate with appropriate staff.
• Works directly with division leadership and marketing to update and revenue cycle material for ebaptisthealthcare.org.

Qualifications

Minimum Education

• High School Diploma or Equivalent required.
• Bachelor's Degree in Business, Health Care Administration, Marketing, or Public Relations preferred.

Minimum Work Experience

• 1-3 years of relevant revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, customer service, payer contracting, or coding) required.
• 1 - 3 years of experience in a physician office or CBO administrative role preferred.

Knowledge, Skills, and Abilities

• Must have the ability to demonstrate of the following: Power point, Excel, WORD, Specific applications to use PC applications to achieve work goal.
• Office applications: email, fax module, scan PDF, patient collection process, billing process, coding, Medicare regulations, scheduling registration.
• Phone customer service , face-to-face customer service.
• Interpreting insurance coverage and reimbursement, insurance collections process, healthcare financial regulations, medical terminology, patient privacy. Coordination patient needs with various service levels, written communication skills, verbal communication skills, work in a fast paced environment, meeting deadlines.
• Organized, time management, conforming to standards, managing projects, manage large data volume, audit techniques, measure and improve outcomes. Work well with other departments to achieve goals.
• Data entry, 10 key calculator.
• Works well within a team structure.
• Drive an auto, navigate geographic directions.
• Public speaking - various groups/backgrounds.
• Development of training material, conduct and research.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.