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Scheduler - Urgent Care - Airport

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Job ID: 3837
Posting Date: Nov 16, 2023
Shift: Varies
Work Environment: On Site
Job Family: Clerical
FTE: 1.0 FT
Location: Pensacola, FL

Job Description

This location is open 7 days a week/365 days a year, so you will be required to work weekends, holidays, and in between the hours of 7:00am-7:00pm.

The Scheduler greets and registers incoming patients in the practice management system, and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner. The Scheduler may also be responsible for processing and following up on the referrals that are generated by the providers. This position may initiate requests for authorization of patient services, verifies benefits, data enters/documents authorizations, and communicates status of authorizations to medical staff. This position may schedule referral appointments for tests, procedures, and follow-up.


  • Greets visitors or patients and directs them as appropriate using the Values of Baptist Health Care.
  • Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
  • Verifies health insurance eligibility and understands copays, co-insurance and deductibles.
  • Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
  • Reconciles daily charges and payments with high degree of accuracy.
  • Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
  • Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
  • Operates a variety of office equipment effectively.
  • Responsible for smooth coordination and documentation of patient referral information,
  • Obtains prior authorizations for all procedures
  • Works closely with Baptist Medical Group representatives, all medical facilities, insurance companies, patients and family members.



Minimum Education
  • High School Diploma or Equivalent Required

Required Skills, Knowledge and Abilities
  • Must have good communication skills verbally and written.
  • Skill in organizing work, making assignments, and achieving goals and objectives.
  • Ability to prioritize work.
  • Skill and confident with use of computers and related software applications.
  • Be able to make recommendations and handle complaints and requests in a professional and calm manner.
  • Ability to provide excellent customer service.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
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