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Financial Assistance Specialist I

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Job ID: 3595
Posting Date: Oct 19, 2023
Shift: Day
Work Environment: On Site
Job Family: Clerical
FTE: 1.0 FT
Location: Pensacola, FL

Job Description

The Financial Assistance Specialist is responsible for ensuring all (Inpatients & Outpatients) Self Pay and or Insured Patients have access to, plus receive Financial Screening for assistance with payment options including finding a Payor Source (Medicaid Screening) for patient's Out-of-Pocket liability during the Pre-Registration process through the Point of Service encounter to and or after Discharge process. Directly communicates with patients about Out-of-Pocket liabilities with expectation of collection with a respectful, caring, and professional manner. Plus, initiates all financial arrangements, assists with payment options and screens patients for Financial Assistance or directs to Medicaid Screeners during the registration process. The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters


Bachelor's degree required.

One (1) year of relevant revenue cycle experience is required. Experience as a Financial Counselor, Customer Service Representative, Registrar, or Scheduler preferred.

Must be able to demonstrate the following: Medical Terminology, Written communication skills, Verbal communication skills, Medicare regulations, Coding, Excel, WORD, Specific applications to use PC applications to achieve work goal, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Phone customer service, Managing projects, Face-to-face customer service, Patient collection process, Scheduling, Registration, Audit Techniques, Healthcare financial regulations, Work well with other departments to achieve goal, Insurance collections process, Interpreting insurance coverage and reimbursement, Patient privacy, Coordination patient needs with various service levels, Works well within a team structure, Patient financial solutions options: (Medicaid, Credit plan, Disability, grants, Drug Manf' programs, etc.)

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
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