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Medical Receptionist II

Job ID: 1438
Posting Date: Nov 14, 2022
Shift: Day
Work Environment: On Site
Job Family: Clerical
FTE: 1.0 FT
Location: Brewton, AL

Job Description

The Medical Receptionist greets and registers incoming patients in the practice management system, and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner.


Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care. Enters all patient demographics into the practice management system and continually maintains patient information in the patient record. Verifies health insurance eligibility and understands copays, co-insurance and deductibles. Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required. Reconciles daily charges and payments with high degree of accuracy. Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. Responsible for duties including but not limited to the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who "no-show" to reschedule appointment. Receives and routes incoming telephone calls in a prompt, courteous, and professional manner Operates a variety of office equipment effectively.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters.


  • High school diploma or general education degree (GED) required
  • Six months customer service experience is required preferably in a Health Care/office setting
  • Ability to provide excellent customer service. Knowledge of medical terminology as they apply to specialty. Must be able to use a multi-line phone system, scanner, computer, calculator, fax, copier and other office tools needed to perform daily job duties. Ability to maintain confidentiality of patient information in accordance with HIPPA guidelines. Must have the ability to communicate effectively, both written and orally, when in contact with co-workers, management, physicians, patients and internal/external customers. Ability to handle complaints and request in a professional calm manner. Confident with organizational ability and excellent multi-tasking skills. Must have good team member skills and function well under pressure. Skilled and competent with use of computers and related software applications. Ability to function is a fast paced, often stressful environment while maintaining a respectful, caring, calm, professional manner at all times. Customer focused.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
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