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Practice Manger II- GuideWell Primary Care

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Job ID: 1506
Posting Date: Nov 7, 2022
Shift: Day
Work Environment: On Site
Job Family: Manager
FTE: 1.0 FT
Location: Pensacola, FL

Job Description

The Practice Manager II is the leader for the practice and is responsible for all daily practice operations, including but not limited to, patient satisfaction, practice budget, staff schedules, patient flow, and compliance. The Practice Manager II ensures the marketing programs are properly executed and maintained. This position oversees incoming and outgoing correspondence or communication for the department. This position is responsible for submitting and maintaining all regulatory documentation, medical documentation, and billing documentation for the practice. This person will work closely with the providers regarding the business analytics and operational efficiencies within the practice, continuously evaluating processes for improvement opportunities. This person will work closely with the providers in the practice to ensure every procedure performed has a charge and is entered in a timely manner. This person will assist with internal coding and chart audits. The Practice Manager II is responsible for managing all assigned personnel within an office setting, which includes interviewing, hiring, orientation, development and performance of personnel, and monitoring the delivery of quality services. This position may manage up to six providers within three locations.


Responsible for overseeing and managing the day-to-day activities of the medical practice. Manage team members which include orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards. Coordinates communication between team members and physicians or clinical associates to ensure the appropriateness of care and outcome planning. Ensures that providers and staff follow all company policies, procedures and standards to keep providers and staff in compliance with external regulatory authorities and ensure that clinical associate documentation meets internal standards. Consults with CBO and third party representatives regarding patient financial responsibility, eligibility, service authorization, and reimbursement procedures. Ensures that policies and procedures are followed to balance cash drawers on a daily basis, to balance petty cash on a daily basis and to make daily bank deposits. Assesses need for personal growth and development and takes the initiative in seeking opportunities to meet this need. Is responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards. Is responsible for the fiscal management of department; assures proper utilization of organization's financial resources. Effectively communicates departmental, organization, and industry information to staff.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters.


  • Bachelor's Degree required. Five years of medical office or healthcare related experience may be considered in lieu of degree.
  • Two years of healthcare leadership/management experience is required.
  • Knowledge of computer-based data management programs.
  • Knowledge of health plans and managed care plans.
  • Superior oral and written communications skills.
  • Proven leadership ability.
  • Knowledge and understanding of medical coding and guidelines.
  • Experience assigning CPT, ICD-10 and HCPCS codes.
  • Strong interpersonal and organizational skills.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
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