Oncology Access Specialist I
Job ID: 806
Posting Date: Jul 27, 2022
Work Environment: On Site
Job Family: Clerical
FTE: PRN (As Needed)
Location: Pensacola, FL
The Access Specialist serves as the single point of contact for referring physicians and new oncology patients. This position is responsible for receiving all incoming phone calls, web requests, and referral sources and following through with and relevant inquiry information to appropriate clinical team. The scope of responsibility begins with initial inquiry and extends through the start of treatment ensuring that all aspects of facilitating patients diagnostic, ambulatory, and treatment scheduling from the Oncology practice is orchestrated to meet each individual patient needs. The patient needs will be initiated by order placement to Oncology Access Specialist workflow. This position will maximize patient experience and operational workflow within both the Oncology practice as well as BH Infusion Centers. This position will work directly with practice leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position.Responsibilities
Accountable for scheduling all BMG Oncology patients for BH infusion and diagnostic service, as well as return ambulatory appointments. Monitors, documents and completes any insurance verification (benefit) requirements. Ensure BHC has accurate and current information to process claims and to obtain payment including complete review of financial clearances. Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under PASS' management.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters.QualificationsMinimum Education
Minimum Work Experience
- High School Diploma or Equivalent Required
Required Skills, Knowledge and Abilities
- Two (2) years of registration and/or scheduling experience with medical terminology experience Required
- Knowledge of medical terminology; records management; and basic computer skills.
- Ability to function in high paced, often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
- Ability to deal appropriately with confidential information.
- Must have excellent written and oral communication and organizational skills.
- Computer literate and experienced in Excel.
- Customer driven.
- Proven assessment skills of both people and operations.
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.