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Applications Analyst I- Application Support

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Job ID: 271
Posting Date: Jul 2, 2022
Shift: Day
Work Environment: On Site
Job Family: Non-clinical Professional
FTE: 1.0 FT
Location: Pensacola, FL

Job Description

The Application Analyst I functions as a team member providing front line support on information systems technologies which are used across the health system. The Analyst I is responsible for assisting in providing application(s) configuration support, testing, implementation, and training to enhance clinical, financial and administrative applications, operational efficiencies, patient safety, and departmental workflow needs. The position requires the ability to work various shifts during system go lives or major upgrades.


"Participates in data collection to support current needs assessment, software configuration and interface design, implementation, testing, support, and reporting. Work with clinicians and administrative/revenue cycle staff to design clinical and administrative workflows within applications to gain improved clinical, administrative, or health information management efficiencies, meet quality standards, and improve the patient and provider experience. Participates in change management activities to support successful system deployments and enhancements. Participates in unit, functional and integrated testing of the software with variety of hardware to ensure that the design objectives are met. Provides input into escalation of issues with appropriate internal and/or contracted resources. Assists with the development and maintenance of system documentation, end-user training materials, and supports training efforts. Assists in the development of policies and procedures in collaboration with clinicians, other team members, and IT leadership. Generate reports from various systems to monitor compliance and performance. Support and troubleshoot issues with end users through resolution. Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis. Actively participates in and sometimes leads team daily management and process improvement activities. Responsible for managing small to medium projects to completion on time.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters."


  • High School Diploma or General Education Degree is required.
  • Two years IT or healthcare related experience is required
  • Working knowledge of EHR, ancillary clinical systems, revenue cycle systems, and HIT. Knowledge of integration with ancillary applications such as Laboratory systems and Radiology or PACS systems, and Admitting/Registration, Revenue Cycle, HIM or web/mobile applications. General understanding of interfaces, coding standards, and healthcare data standards. Proficient in the use of Microsoft Word, Excel and PowerPoint. Working knowledge of configuration and training on a major vendor healthcare information system. General knowledge of Meaningful Use, PQRS, HEDIS guidelines and requirements. Strong verbal and written communication skills. Able to perform duties with extreme professionalism with physicians and their staff members while under considerable stress.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
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